Xtreme Data FAQ
Xtreme Data FAQ
Q: What is the difference between the standard Xtreme Data service and Xtreme Data Premium?
Shaping or throttling means that your download speed will decrease once you’ve used a certain amount of data. In most cases you will only notice the slower download speed when you are downloading large Apps or Games. For everyday services like WhatsApp, Email, Facebook and Browsing, you will still enjoy a suitable user experience.
Q: My service is not connecting, please help?
If you are unable to connect please check your Internet settings. For assistance on viewing or changing your settings, visit Xtreme Data Support or contact Customer Services on 0861 412 412.
Q: Will it be available on pre-paid or contract?
Xtreme Data is available to Nashua Mobile customers on selected Vodacom and MTN voice contracts and on MTN Top Up contracts. Xtreme Data is not currently available as a Prepaid service.
Q: What makes it different?
With Xtreme Data, users are billed at a fixed cost of R59 per month for their on-device data usage on their smartphones, meaning that there are no nasty surprises at the end of the month.
Q: How does Xtreme Data work?
Nashua Mobile’s Xtreme Data service routes data calls from the handset to Nashua Mobile’s shared GSM data access point names (APNs) with Vodacom and MTN. Web access is controlled and managed intelligently by Nashua Mobile's infrastructure partners to give customers a rich and seamless experience.
Q: Which cellphones is it available for?
The service is initially available for the Nokia X2-01, C3, N8, E5 and E7 cellphones. It will soon be expanded to a selection of Symbian, Windows, iOS and Android devices, allowing users to enjoy affordable data access no matter which smartphone platform they prefer.
Q: Who is the Key Target Market?
The Xtreme Data service is aimed at consumers who use their smartphones for basic online activities such as email, Web browsing, social networking and instant messaging.
Q: What will it cost?
For a fixed cost of just R59.00 per month, business professionals and consumers will be able to enjoy email, instant messaging, browsing and social networking on their smartphones.
Q: Do you have fair usage policies in place?
Yes, an acceptable and fair use policy applies to the service. This policy is in place to ensure that Nashua Mobile can offer a fair and high-quality service to all of our XDS users. The fair usage policy has usage thresholds in place. Refer to the T’s and C’s page for the full policy.
Q: Does Usage thresholds mean data be throttled?
Users are allowed to use up 100 megabytes of data in a month without any throttling, but those that exceed this data allocation will have their service throttled. Users will receive an SMS notifying them when they are near the 100MB threshold. Those that are throttled at this point will still find the service suitable for doing the things that Xtreme Data is intended for such as email, browsing, social networking and instant messaging. 160 Megabytes will be considered as the high-use threshold on the network. Subscribers that reach this threshold will have their service throttled further. The user experience at this point will still be suitable to continue using most services, especially WhatsApp. However the user will at this point find it difficult to upload or download files. In this case users will also receive an SMS notifying them when they are near the 160MB threshold.
Q: What is included and what is excluded? For example, will Xtreme Data cover the cost of data streaming?
The intended uses of Xtreme Data are:
- Web-browsing via the Nokia Browser.
- Email access with calendar, shared contacts, tasks and notes.
- Social networking with Facebook and Twitter.
- Instant messaging with WhatsApp, Facebook Chat, Google Talk and Mxit.
- Handheld Internet access. Downloads such as apps and files are not restricted, but users are advised to use a PC or a Wifi network for this purpose because excessive downloads will increase their data usage on their handset and put them at a risk of falling in a high use bracket.
Q: If streaming is excluded, will there be a warning message to state that the user will incur additional charges?
Certain protocols for streaming, such as YouTube, will be blocked on Xtreme Data. Xtreme Data has no “out of bundle” risks and therefore no warning messages are required. Users will receive a notification when they are near the threshold for throttling.
Q: Will file downloads be covered in the Xtreme Data cost?
Yes, but it is important for users to remember that that large email and file downloads will quickly eat through the data allocated by our fair use policy and result in their service being throttled. We recommend that users do not download files larger than 1MB on to their handsets so that they can enjoy the service at its optimal performance throughout the month.
Q: Does Xtreme Data apply when users travel (and roam) internationally?
Xtreme Data is not intended for use outside South Africa and international roaming on the package is not supported.
Q: The service is available for the Nokia X2-01, C3, N8, E5 and E7 cellphones – will users already using one of these Nokia devices be able to benefit from Xtreme Data?
Nashua Mobile customers already using those handsets will be able to subscribe to the service as a value-added service on top of their existing contracts for R59 per month.